作者簡介
 
Michelle Witte
 
Michelle Witte recently returned to the USA after spending a decade in Asia, working first as an English teacher and later as a writer and reporter. She is the author of five English textbooks.

• Chapter 1　認識工作　Learning About Your Job(第7頁)
  • Unit 1　 新人報到．Arriving at a New Job(第8頁)
  • Unit 2　 歡迎與介紹新人．Welcoming and Introducing the Newcomer(第12頁)
  • Unit 3　 會見老闆或上司．Meeting Your New Boss or Supervisor(第18頁)
  • Unit 4　 認識辦公室環境．Learning About Your Office(第22頁)
  • Unit 5　 認識公司週遭環境．Learning About Locations Near Your Office(第26頁)
  • Unit 6　 認識公司組織．Learning About Your Company's Organization(第30頁)
  • Unit 7　 職務詢問與說明．Asking / Answering Questions About Your Duties at Work(第36頁)
• Chapter 2　公司內部溝通　Communication in the Office(第41頁)
  • Unit 8　 辦公室內的基本問候語．Greetings and Small Talk in the Office(第42頁)
  • Unit 9　 電話禮儀．Telephone Etiquette(第48頁)
  • Unit 10　記錄留言．Taking Messages(第52頁)
  • Unit 11　請假．Taking a Day Off(第58頁)
  • Unit 12　說明遲到原因．Explaining Reasons for Being Late(第62頁)
  • Unit 13　公司內部的電子郵件．Email Correspondence Within the Company(第66頁)
  • Unit 14　會議準備事項．Setting up a Meeting(第72頁)
  • Unit 15　申請文具．Applying for Stationery(第76頁)
  • Unit 16　提出公務申請並請求批准．Making Requests Related to Your Work and Asking for Permission(第80頁)
• Chapter 3　硬體設備的使用　Using Office Appliances(第87頁)
  • Unit 17　傳真機的使用．Using a Fax Machine(第88頁)
  • Unit 18　影印機的使用．Using a Copy Machine(第92頁)
  • Unit 19　電腦的基本功能．Basic Computer Functions(第96頁)
  • Unit 20　內部網路與資源共享．FTP and Networks Inside the Company(第100頁)
  • Unit 21　網路的使用．Using the Internet(第104頁)
  • Unit 22　通訊軟體的使用．Using Instant Messengers for Correspondence(第108頁)
  • Unit 23　印表機的使用．Using a Printer(第112頁)
  • Unit 24　電子郵件的使用．Using Email(第116頁)
  • Unit 25　電腦中毒與疑難排解．Viruses and Troubleshooting(第120頁)
• Chapter 4　工作事務　Discussions, Meetings, and Proposals(第125頁)
  • Unit 26　提議．Making Proposals(第126頁)
  • Unit 27　進行會議．Conducting a Meeting(第130頁)
  • Unit 28　討論行銷策略．Discussing Marketing Strategies(第136頁)
  • Unit 29　提出新企畫．Proposing a New Project(第144頁)
  • Unit 30　介紹新產品．Presenting a New Product(第148頁)
  • Unit 31　討論問題的解決方案．Discussing Solutions to a Problem(第152頁)
  • Unit 32　討論工作疏失．Discussing a Mistake(第156頁)
  • Unit 33　接受批評與承擔責任．Accepting Criticism and Taking Responsibility(第160頁)
  • Unit 34　責任歸屬與工作分配．Distribution of Work and Responsibilities(第164頁)
  • Unit 35　工作過量與抱怨．Feeling Overworked and Making Complaints(第168頁)
  • Unit 36　加班．Working Overtime(第172頁)
• Chapter 5　對外的聯絡　Outside Correspondences and Contacts(第177頁)
  • Unit 37　電子郵件的往來．Contacting by Email(第178頁)
  • Unit 38　傳真的往來．Contacting by Fax(第182頁)
  • Unit 39　以電話與客戶預約會面．Making Appointments With Customers on the Phone(第186頁)
  • Unit 40　與客戶的餐會．A Lunch Meeting With Customers(第190頁)
  • Unit 41　介紹與推薦產品．Introducing and Promoting Your Products(第194頁)
  • Unit 42　說明與比較產品．Describing and Comparing Products(第198頁)
  • Unit 43　與客戶議價．Price Negotiation With Customers(第202頁)
  • Unit 44　採購產品與比價．Making Purchases and Comparing Prices(第206頁)
  • Unit 45　接單與送貨．Accepting and Shipping Orders(第210頁)
  • Unit 46　與客戶達成協議．Making a Deal With a Customer(第214頁)
  • Unit 47　討論合約條款．Discussing Contract Terms(第218頁)
  • Unit 48　簽署正式合約．Signing an Official Contract(第222頁)
  • Unit 49　處理客訴．Dealing With Customer Complaints(第226頁)
Chapter 6　人事相關事宜　Personnel Matters(第231頁)
• Unit 50　面試應徵者．Interviewing a Job Applicant(第232頁)
• Unit 51　說明公司福利．Explaining the Benefits of the Company(第236頁)
• Unit 52　交涉薪資．Negotiating the Salary(第240頁)
• Unit 53　聘用員工．Hiring a New Employee(第244頁)
• Unit 54　稅務事宜．Tax Issues(第248頁)
• Unit 55　保險事宜．Insurance Issues(第252頁)
• Unit 56　升遷．A Promotion(第256頁)
• Unit 57　人事異動．A Change in Personnel(第260頁)
• Unit 58　辭職．Resignation(第264頁)
Chapter 7　社交與旅遊　Socializing and Travel(第269頁)
• Unit 59　同事間的聚餐．A Lunch Gathering Between Colleagues(第270頁)
• Unit 60　年終獎金．Year-end Bonuses(第274頁)
• Unit 61　員工旅遊．Staff Outings(第278頁)
• Unit 62　安排出差．Arranging a Business Trip(第282頁)
• Unit 63　訂房．Booking a Hotel Room(第286頁)
• Unit 64　確認班機與訂機票．Confirming Flights and Booking Air Tickets(第290頁)
• Unit 65　租車或搭乘大眾運輸工具．Renting a Car or Taking Public Transportation(第296頁)
SCRIPTS(第300頁)