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  • Service Management For Dummies
  • 點閱:4
  • 作者: by Judith Hurwitz, [et al.]
  • 出版社:Wiley Publishing, Inc.
  • 出版年:c2009
  • 集叢名:--For dummies
  • ISBN:9780470440582 ; 9780470529065
  • 格式:PDF

IT Service Management For Dummies provides practical guidance on delivering and managing IT services in an effective and efficient manner presenting a proactive and pragmatic approach to IT service management. The book delivers a workable definition of what exactly an IT service is and how it can be defined and used in practice for the IT managers and business users. The book begins by defining ITSM and working to determine how it fits into an organization then moves into practical advice on making it happen.

  • Introduction(第1頁)
    • About This Book(第1頁)
    • Foolish Assumptions(第2頁)
    • How This Book Is Organized(第2頁)
    • Part I: Introducing Service Management(第2頁)
    • Part II: Getting the Foundation in Place(第2頁)
    • Part III: Service Management Technical Foundation(第3頁)
    • Part IV: Nitty-Gritty Service Management(第3頁)
    • Part V: Real Life with Service Management(第3頁)
    • Part VI: The Part of Tens(第3頁)
    • Icons Used in This Book(第4頁)
    • Where to Go from Here(第4頁)
  • Part I: Introducing Service Management(第5頁)
    • Chapter 1: Understanding Service Management(第7頁)
    • Chapter 2: Getting Inside Service Management(第15頁)
    • Chapter 3: The Customer Is King(第25頁)
  • Part II: Getting the Foundation in Place(第33頁)
    • Chapter 4: Service Management Standards and Best Practices(第35頁)
    • Chapter 5: Implementing ITIL(第47頁)
    • Chapter 6: Implementing a Service Management Strategy(第57頁)
    • Chapter 7: Launching into Service Management(第73頁)
  • Part III: Service Management Technical Foundation(第81頁)
    • Chapter 8: The Service Management Universe(第83頁)
    • Chapter 9: The Technical Foundation of Service Management(第95頁)
    • Chapter 10: Governing the Service Universe(第109頁)
  • Part IV: Nitty-Gritty Service Management(第119頁)
    • Chapter 11: Managing the Data Center(第121頁)
    • Chapter 12: Service Support and the Service Desk(第141頁)
    • Chapter 13: Desktop and Device Management(第155頁)
    • Chapter 14: Data Management in a Service Management World(第169頁)
    • Chapter 15: Virtualizing the Computing Environment(第179頁)
    • Chapter 16: IT Security and Service Management(第193頁)
    • Chapter 17: Business Service Management(第207頁)
    • Chapter 18: Planning the Evolution of the Data Center(第215頁)
  • Part V: Real Life with Service Management(第225頁)
    • Chapter 19: Manufacturing(第227頁)
    • Chapter 20: Health Care(第239頁)
    • Chapter 21: Retail(第253頁)
    • Chapter 22: Hospitality(第257頁)
    • Chapter 23: Education(第263頁)
    • Chapter 24: Service Provider(第267頁)
  • Part VI: The Part of Tens(第273頁)
    • Chapter 25: Ten Service Management Dos and Don’ts(第275頁)
    • Chapter 26: Ten Swell Service Management Resources(第279頁)
  • Glossary(第283頁)
  • Index(第297頁)
紙本書 NT$ 1024
單本電子書
NT$ 717

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